STZ
POLICIES

Exchange Policy

Last updated: July 2026

Because beats, packs, and files are delivered instantly as digital downloads, STZ does not offer cash refunds. Instead, eligible purchases can be exchanged for a different beat or pack of equal or lesser value within the window below.

The 7-Day Window

You have 7 calendar days from the date of purchase to request an exchange — not 7 days from when you download or first access your files. The clock starts the moment your payment is processed, regardless of when you actually download the beat, stems, or pack.

Requests submitted after the 7-day window has closed will not be honored, no exceptions.

What's Covered
  • Beats purchased under any license — Personal Use, Stems, or Exclusive
  • Beat packs (Minimum, EP, Debut Packages)

An exchange swaps your purchase for a different beat or pack at the same or lower price. If the beat you're switching to costs more, you'll be responsible for the price difference before the exchange is completed.

What's Not Covered

The following purchases are final and not eligible for exchange or refund:

  • Video service packages — Motion Art and the 3 20-Second Lyric Videos pack. These are produced specifically for your track and can't be resold or reused for another client once work begins.
  • Custom quote projects — any hourly or scoped video work quoted and agreed to directly with STZ. Custom work is billed for time and creative labor already committed once a project starts.
If something goes wrong with a video order — a missed deadline, a file that won't open, work that doesn't match what was agreed to — email us. That's a service issue, not an exchange request, and we'll make it right.
Exchange Terms
  • One exchange per original order.
  • Once an exchange is processed, your license to the original beat ends immediately — you cannot continue using it after swapping.
  • Exchanges are for a different beat or pack only; we don't issue cash or partial refunds.
  • Beats already used publicly (released, uploaded, or distributed anywhere) are not eligible for exchange.
  • We reserve the right to decline exchange requests that show a pattern of abuse (e.g., repeated purchase-and-swap behavior).
How to Request an Exchange

Email hello@thisisstz.com within 7 days of your purchase date with your order number (found in your receipt email or dashboard) and the beat you'd like instead. We typically respond within 1–2 business days.

Questions about a specific order? Email hello@thisisstz.com.